Return & Refund Policy

Returns

We accept return-related requests only for eligible product concerns and subject to review by our support team.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery so that we can review the issue and provide the appropriate resolution.

Return Eligibility

A return or exchange request may be considered when the product received is damaged, defective or different from the product ordered.

• The issue must be reported to our support team.
• Clear photographs or videos may be required for verification.
• The product and packaging may need to be reviewed.
• Final eligibility is subject to our support team's assessment.

Opened or Tampered Products

Products with an opened, broken or tampered seal are not eligible for return or exchange.

Damaged or Wrong Product

If your order arrives damaged or you receive the wrong product, please contact us with clear images or a video showing the product, packaging and the issue.

Our support team will review the information and, where the request is eligible, provide an appropriate return or exchange resolution.

Exchanges

Eligible damaged, defective or incorrect products may be considered for exchange after verification by our support team.

Exchanges are subject to product availability and approval of the reported issue.

Refund Policy

Mashriqi Products does not offer refunds.

Where a product-related issue is found to be eligible after review, the resolution may be provided through a return or exchange, as applicable.

Order Cancellation

Cancellation requests should be made before the order has been dispatched.

Once an order has been dispatched, cancellation may generally not be possible because the shipment has already entered the delivery process.

Cancellation requests are subject to the processing status of the order at the time the request is received.

Return Process

If you believe your order qualifies for a return or exchange, please follow these steps:

• Contact our support team with your order details.
• Explain the issue clearly.
• Send clear photos or videos if requested.
• Allow our team to review the request.
• Follow the instructions provided by our support team.

Please do not send any product back without receiving instructions from our support team.