Shipping Policy
Everything you need to know about order processing, dispatch, delivery and shipping at Mashriqi Products.
At Mashriqi Products, we work to process and deliver your orders as smoothly as possible. This Shipping Policy explains our order processing, dispatch and delivery timelines.
Last Updated: September 20261. Order Processing
Once your order is successfully placed and payment is confirmed, our team begins processing it for dispatch.
Orders are normally processed on business days. Processing may take additional time during holidays, promotional periods or periods of unusually high order volume.
2. Dispatch Time
Orders are generally dispatched within 1–2 business days after successful order confirmation.
Dispatch time and delivery time are different. The delivery period begins after the order has been dispatched to the courier partner.
3. Delivery Time
Delivery generally takes approximately 5–7 days, depending on your location, courier availability and other delivery conditions.
Delivery to remote or difficult-to-service locations may require additional time.
4. Shipping & Delivery Process
Your order generally moves through the following stages:
5. Order Tracking
Once your order has been dispatched, tracking information may be provided through the applicable courier service.
Tracking updates are controlled by the courier and may take some time to appear after dispatch.
6. Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control.
- Weather conditions or natural events.
- Courier or transportation delays.
- Public holidays or high-volume periods.
- Incorrect or incomplete delivery information.
- Remote or difficult-to-service locations.
The stated 5–7 day delivery period is an estimated timeframe and is not a guaranteed delivery date.
7. Delivery Address Changes
Please ensure that your delivery address, phone number and other order information are accurate before completing your purchase.
If you need to change your delivery address, contact our support team as soon as possible. Address changes may not be possible once an order has been dispatched.
8. Failed or Unsuccessful Delivery
A delivery may be unsuccessful due to an incorrect address, unavailable recipient, unreachable phone number or other courier-related circumstances.
If your order cannot be delivered, please contact our support team so we can review the situation and assist where possible.
9. Damaged Package or Product
If your package arrives visibly damaged or you receive a damaged product, please contact our support team as soon as possible.
Clear photographs or video of the package and product may be requested so that our team can review the issue and provide an appropriate resolution.
10. Contact Us
If you have questions about shipping, delivery, tracking or your order, please contact our support team.
Need help with your delivery?
Our support team is here to help with shipping, tracking and order-related questions.
Contact Us