Refund & Cancellation Policy
Please review our cancellation, return, exchange and refund guidelines before placing your order with Mashriqi Products.
At Mashriqi Products, we aim to make every order experience simple and transparent. This policy explains when an order may be cancelled and how eligible return or exchange requests are handled.
Last Updated: September 20261. Order Cancellation
Orders can be cancelled only before they have been dispatched, subject to processing status.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact our support team for assistance.
2. Cancellation Before Dispatch
If you need to cancel an order, contact us as soon as possible with your order details.
Cancellation requests are subject to the order's processing status. An order that has already entered dispatch may not be cancelled.
3. Orders After Dispatch
Once an order has been handed over to the delivery partner, cancellation is generally not available.
If you receive a product that is damaged or different from what you ordered, please follow the applicable return or exchange process described below.
4. Returns
Returns are considered only for eligible product concerns and must be reported to our support team within a reasonable time after delivery.
Products must remain in an appropriate condition and must meet the applicable return requirements.
Products with an opened or tampered seal are not eligible for return or exchange.
5. Exchanges
Eligible products may be considered for exchange when there is a valid issue such as receiving a damaged or incorrect product.
Exchange requests are subject to review and approval by our support team.
6. Damaged or Wrong Product
If your order arrives damaged or you receive an incorrect product, please contact us with clear images or video showing the product and packaging.
7. Refund Policy
Mashriqi Products does not provide refunds.
Where a product issue qualifies under our return or exchange policy, the applicable resolution will be provided through a return or exchange process rather than a monetary refund.
Please review your order carefully before completing your purchase. If you have any questions about a product, contact our support team before ordering.
8. Return & Exchange Eligibility
- The product must meet the applicable return or exchange conditions.
- Opened or tampered seals are not eligible.
- Damaged or incorrect products should be reported with clear images or video.
- Requests are subject to review by our support team.
- Final resolution will depend on the circumstances of the individual case.
9. Contact Us
For cancellation requests, return or exchange concerns, or questions about this policy, please contact our customer support team.
Need help with an order?
Our team is here to help with cancellation requests, damaged products, exchanges and other order concerns.
Contact Us