Terms & Conditions

1. Acceptance of Terms

By using the Mashriqi Products website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use the website or place an order through it.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not harm, disrupt or interfere with the website or its users.

• You must provide accurate information when placing an order or contacting us.
• You must not attempt to gain unauthorized access to any part of the website.
• You must not use the website for fraudulent, unlawful or abusive activities.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However, product colours and appearance may vary slightly depending on your device or screen settings.

4. Orders & Order Acceptance

Placing an order through our website constitutes a request to purchase the selected products. An order is considered accepted once we confirm and process it.

We reserve the right to cancel or decline an order in certain circumstances, including product availability, pricing errors, suspected fraudulent activity or other operational reasons.

5. Pricing & Payments

Product prices displayed on our website are subject to change without prior notice.

Payments may be processed through third-party payment providers. You agree to provide accurate payment and billing information when placing an order.

In the event of an obvious pricing or technical error, we reserve the right to correct the error and, where appropriate, cancel the affected order.

6. Shipping & Delivery

Orders are generally dispatched within 1–2 business days.

Delivery generally takes around 5–7 days, depending on the delivery location and courier service.

Delivery timelines are estimates and may be affected by courier delays, weather, holidays, remote locations or circumstances outside our control.

7. Returns & Exchanges

Our return and exchange policy applies only to eligible situations and products as specified by Mashriqi Products.

• Products with an opened or tampered seal are not eligible for return or exchange.
• If you receive a damaged or incorrect product, please contact our support team and provide clear images or videos of the product and package.
• Our support team will review the concern and provide an appropriate resolution where applicable.

8. Intellectual Property

All website content, including text, graphics, logos, images, product descriptions, designs and other materials, belongs to or is used by Mashriqi Products under appropriate rights.

You may not reproduce, copy, distribute, modify or use our content for commercial purposes without prior written permission.

9. Limitation of Liability

Mashriqi Products will take reasonable steps to provide accurate information and reliable services. However, we do not guarantee that the website will always be available, uninterrupted or completely error-free.

To the extent permitted by applicable law, Mashriqi Products will not be responsible for indirect or consequential losses arising from the use of the website or services.

10. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, policies or applicable requirements.

Updated terms will be published on this page. Your continued use of the website after an update means that you accept the revised terms.

11. Contact Us

If you have any questions about these Terms & Conditions, orders, products or our policies, please contact our support team.