FAQS
How can we help you?
Find answers about orders, delivery, shipping, returns, exchanges and everything you need to know about shopping with Mashriqi Products.
Everything you need to know.
Browse the questions below for quick answers about your orders, shipping, delivery, returns and exchanges.
Our support team is happy to assist you.
TALK TO SUPPORT →Delivery time depends on the delivery location. Orders generally reach customers within 5–7 days after dispatch. Remote locations may require additional time.
Orders are generally processed and shipped within 1–2 business days after the order is successfully confirmed.
Once your order has been shipped, tracking information will be provided when available. You can use the tracking details to follow your shipment.
If you need help tracking your order, contact our support team with your order details.
No. For hygiene, safety and product integrity reasons, products with the seal opened or packaging tampered with are not eligible for return or exchange.
Please check the package carefully before opening the seal.
If your package or product arrives damaged, please contact us as soon as possible.
Share clear images and/or video of the package and product with our support team so we can review the issue and assist you with the appropriate resolution.
If you receive a product different from what you ordered, contact us and share clear images or video of the received product and package.
Our team will review the issue and help with the appropriate return or exchange resolution.
We do not provide refunds. Eligible concerns are handled through return or exchange where applicable.
Exchange may be available for eligible issues such as receiving a damaged or incorrect product.
Please contact support with clear images or video of the product and package. Products with an opened or tampered seal are not eligible.
Take clear photos or a video showing the condition of the outer package and product. Then contact our support team with your order details.
If you need to cancel an order, contact our support team as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.
Product suitability can vary from person to person. Please read the product information, ingredients and usage instructions carefully.
If you are pregnant, nursing, taking medication or have a medical condition, consult a qualified healthcare professional before using any supplement or wellness product.
Email us at support@mashriqiproducts.com or contact us through WhatsApp at +91 98110 90158 .
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Shipping
Orders are generally processed and shipped within 1–2 business days after successful order confirmation.
Delivery
Delivery generally takes 5–7 days, depending on the destination and courier service.
Return & Exchange
Products with an opened or tampered seal are not eligible for return or exchange. Eligible damaged or incorrect orders may be reviewed after receiving image/video proof.
No Refunds
Mashriqi Products does not offer refunds. Eligible concerns are addressed through return or exchange where applicable.
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